Make and Model of the routers you have in your home.Description of the issue you are experiencing.If none of the above works, please contact our support team by emailing Please be sure to include the following:.Important: this setting might not be available if this is the first time you are setting up your Control and have not performed a software update. Settings → Connectivity → Reset Network Settings.Reset your Brilliant Control Network Settings.Remove the faceplate by sliding the faceplate up and applying pressure to the bottom part of the plate.Remove and reinstall your Brilliant Control Faceplate.Test to see if you are able to connect your Brilliant Control to your network.The best sequence to reset your modem and router can be found below: Settings → tap Restart Control at the bottom The Brilliant Control cannot connect to 5GHz networks Check to make sure you are connecting to a 2.4GHz network.The following article outlines things to check or try if you are having issues connecting to your Brilliant Control to your WiFi network.
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February 2023
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